Role Overview
Clients count on this role to protect the very foundation of their Amazon operations—their seller account. Your job is to manage policy compliance, listing integrity, and account standing with zero room for error. You are not just responding to issues—you’re preventing account shutdowns, ASIN suspensions, and compliance flags before they happen. This role exists because one wrong move—or even one missed notification—can cost the client tens of thousands in sales, kill their momentum, or permanently damage their standing with Amazon.
This is not a customer service or admin support role. It’s not about replying to Seller Central tickets or following SOPs blindly. Clients hire you to think ahead, interpret risk, and act with urgency and accuracy. You need to know what matters to Amazon, what Amazon tolerates, and where the margin for error disappears completely. Your ability to protect the account is directly tied to the client’s ability to scale: no account, no business.
Standards You Must Meet
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You keep their account in good standing — no warnings missed, no surprises from Amazon.
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You detect compliance risks before they escalate and resolve them without client prompting.
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Your response time to ASIN or account flags is immediate — not within a day, but within minutes.
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Clients will not tolerate preventable suspensions, listing removals, or performance metric drops.
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You don’t just follow up on policy notifications — you interpret them and act with strategic intent.
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Every Plan of Action you submit is accurate, well-structured, and accepted the first time.
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You maintain a weekly scorecard of health metrics so the client knows threats are being tracked.
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If their account goes down because of something you missed, that’s a full failure — no excuses.
What You’ll Be Doing
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Monitor daily account health metrics and act immediately on any warnings, violations, or sudden score drops.
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Identify early signals of compliance risk across listings, orders, and policy notices — take action before Amazon does.
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Write and submit Plans of Action that eliminate root issues and meet Amazon’s compliance standards the first time.
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Resolve ASIN-level flags — IP complaints, condition claims, inauthentic removals — before they affect revenue or escalate to account-level.
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Keep the client informed with a weekly account health dashboard covering cleared risks, open items, and stability threats.
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Interpret policy announcements and sudden enforcement shifts — break down risks and advise if seller action is needed.
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Proactively self-audit high-volume or high-risk SKUs for listing accuracy, brand safety, and performance triggers.
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Use automation tools where possible to streamline flag detection, case submission logs, or weekly compliance reports.
What You’ll Hand Over
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A weekly Account Health Scorecard detailing current risks, resolved issues, and compliance status across metrics.
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A complete log of all policy violations and case submissions, with timestamped actions and Amazon responses.
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Reviewed and reformatted Plans of Action (POAs) accepted by Amazon on first submission.
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An active dashboard of monitored ASINs showing flags, removals, restorations, and risk-level summaries.
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A rollout summary for each new Amazon policy update, including client-specific risks and required actions.
Tools You’ll Need to Use
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Amazon Seller Central – Core platform for monitoring account health metrics, handling policy violations, and managing performance notifications.
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Amazon Brand Registry – Used to monitor and protect intellectual property while ensuring compliance around branded listings.
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Amazon Account Health Dashboard – Centralized view for tracking violations, appeals, and overall account standing across all policy categories.
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Amazon Case Log / Contact Support Portal – Vital for submitting appeals, tracking case resolutions, and communicating with Amazon representatives.
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GS1 Database – Required for verifying authenticity of UPCs tied to product listings and ensuring chain-of-custody compliance.
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Excel / Google Sheets – Supports structured tracking of compliance metrics, case submissions, and resolution timelines.
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Amazon Compliance Reference Center – Repository for staying updated on evolving compliance rules, restrictions, and documentation requirements.
Why Work Smarter
If you can’t automate basic account health tasks — like compliance flags, listing updates, or report formatting — your client is burning time and money that competitors are already saving. This doesn’t mean you need to be a deep-tech automation expert, but it does mean you need to understand basic workflow logic and know when a repeated task should be handed off to a machine.
Right now, automation skill isn’t on paper as a hard requirement — but smart clients already consider it the baseline. At OES, we treat it that way too. If you want to stay relevant and truly strategic, this is not optional anymore.
Why Your Work Matters
Right now, Amazon wholesale sellers are losing entire accounts over issues that should never have reached escalation. Policy changes hit with zero warning. ASINs vanish in minutes. A single unread notification can cost thousands in lost revenue. For clients, this isn’t a learning curve—it’s an operating risk. That’s why this role doesn’t sit in the background. It’s front-line defense, and one slip on your part instantly becomes a financial and reputational hit on theirs.
This isn’t “support.” It’s control. When you move fast, interpret risk correctly, and resolve issues before they snowball, the client can scale with confidence. When you miss something—even once—they pay for it in sales drops, disrupted supply chains, or account deactivations. That’s the reality. And that’s why no serious Amazon seller can afford to operate without someone owning account health like their business depends on it—because it does.
What We Expect From You
As a Strategist in Account Health & Compliance, you’re expected to own risk. You don’t just respond when an issue hits—you see it coming. You know the policies, the patterns, and the enforcement logic behind Amazon compliance, and you use that knowledge to build account protection strategies that are efficient, scalable, and sustainable. This role requires precision in judgment, speed in decision-making, and discipline in maintaining visibility across ever-evolving threats—from IP complaints to order defect metrics to velocity flags.
You are who the business counts on to tell the difference between a fixable policy violation and a systemic compliance risk. You’re not here to play defense; you’re here to stabilize revenue, protect buy box access, and prevent account downtime before it costs real money. You lead by backing your strategies with proof, logic, and ownership. Whether you’re guiding a VA or advising a founder, clarity and credibility follow your word. When account health is on the line, this role leads the response—and sets the standard.
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$620 – $1,800
OES salary standards reflect real market benchmarks, tier and experience level, ensuring fair pay for VAs and realistic expectations for clients.
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