Role Overview
The core purpose of an Account Health & Compliance Expert in an Amazon arbitrage business is to protect the client’s selling privileges and keep their account in long-term good standing. Clients bring you in to stay ahead of risks—policy violations, ASIN issues, IP complaints, account flags—before they become suspensions. Success here isn’t just about reacting quickly; it’s about knowing what Amazon expects, keeping the account compliant by default, and giving your client peace of mind that the business won’t go dark overnight. This role is about trust—clients are handing over their ability to operate on Amazon. That responsibility is serious, and the standard is zero surprises.
This role is not admin support, and it’s not just “checking account health” once in a while. Clients are not hiring you to wait for problems—they’re targeting prevention, protection, and resolution from someone who understands Amazon’s rules better than most sellers do. There’s real money on the line here: even a 24-hour suspension can lead to lost sales, blown rankings, or product delistings that take weeks to reverse. Done well, you keep the machine running safely. Done poorly, you cost the business time, money, and reputation that many accounts don’t recover from.
Standards You Must Meet
- You proactively monitor all account health metrics and resolve issues before Amazon flags them—clients should never be caught off guard.
- You spot risk patterns in ASINs, brands, or categories and take action early—no surprise deactivations, no avoidable complaints.
- You maintain detailed, updated compliance logs and case history—every review, appeal, and resolution is documented and traceable.
- You submit complete, professional POAs that meet Amazon’s standard and move things forward—not rushed templates that get auto-denied.
- Clients expect fast response time—every flag, warning, or notice is addressed within 24 hours, ideally much faster.
- You keep the client informed in plain English—no vague updates, no waiting until something breaks.
- You do not miss key policy changes or compliance updates—“I didn’t know” is never an acceptable excuse.
- The account stays operational and in good standing under your watch—if something avoidable goes wrong, that’s on you.
What You’ll Be Doing
- Check account health dashboards daily and act on any flags, performance drops, or metrics trending toward risk.
- Investigate ASIN alerts and brand-level patterns to remove or correct non-compliant listings before deactivation occurs.
- Draft and submit customized POAs and appeals that meet Amazon’s format, tone, and documentation requirements.
- Log all compliance activity — warnings, cases, resolutions, and policy updates — in a client-facing tracker that’s updated in real time.
- Respond to IP complaints, restricted product notices, and buyer escalations within 24 hours or less — no exceptions.
- Review supplier invoices, listing content, and product details to ensure all documentation backs compliance if questioned.
- Flag high-risk sourcing behaviors or prep inaccuracies to the client proactively, with proposed actions to prevent repeat violations.
- Monitor Amazon policy announcements weekly and assess impact on active SKUs, listings, and categories under management.
What You’ll Hand Over
- A real-time compliance tracker with all current and resolved account health flags, case statuses, and documented actions taken.
- Daily or weekly status reports summarizing key risk activity, resolved issues, and any upcoming threats to account health.
- Fully drafted and submitted POAs or appeals, with case IDs and required documentation attached for client reference.
- A validated list of high-risk ASINs, brands, or sourcing patterns flagged for removal, revision, or VA retraining.
- Plain-English updates explaining exactly what’s been done, what’s next, and what the client needs to be aware of — no surprises.
Tools You’ll Need to Use
- Amazon Seller Central – Core platform for monitoring account health, resolving compliance issues, and managing performance notifications.
- Amazon Brand Registry – Essential for managing intellectual property rights and brand protection within the compliance framework.
- Amazon Policy Violations & Performance Notifications Dashboard – Primary interface for identifying, tracking, and addressing account health flags.
- Inventory Lab – Supports listing accuracy and profitability tracking, which are critical to preventing inauthentic and pricing violations.
- Keepa – Used to validate product history, pricing trends, and listing integrity to avoid listing or policy risks.
- Seller Assistant App – Assists in sourcing and checking product eligibility and restriction status prior to listing to maintain compliance.
- Google Workspace (Docs, Sheets, Gmail) – Standard tools for documenting appeals, tracking compliance actions, and managing client communications.
Why Work Smarter
At this level, basic repetitive workflows — opening cases, updating statuses, logging data, sending notifications — should not be done manually anymore. If you need to be reminded to automate these, or worse, don’t know how, clients are burning money on tasks that should be handled by systems, not humans. That’s not sustainable.
This skill isn’t officially “required” — yet. But clients increasingly expect it, without needing to say it. At OES, we train and assess for AI and automation awareness because that’s what the market already demands. The bar has moved. We move with it.
Why Your Work Matters
Right now, Amazon accounts are getting flagged, deactivated, and suspended faster than many sellers can react — and one missed alert, delayed POA, or avoidable complaint can wreck weeks of work and thousands in sales. The wrong listing gets triggered, the wrong brand gets sourced, or the right response is sent 24 hours too late — that’s all it takes to drop the business offline. Clients aren’t just hiring someone to watch the dashboard; they’re handing over the responsibility to keep their revenue stream fully operational and protected from avoidable losses. That is not back-office work. That is active risk control.
This role sits directly between a client and losing their Amazon income — today, not tomorrow. When executed at a high level, it shields profits, protects rank, keeps reviews intact, and gives the client one thing every seller needs: the confidence to scale, knowing somebody is defending their account with expert-level precision. When executed poorly, even strong businesses crumble — and most don’t get a second chance. That is why OES trains for this role like it’s mission-critical. Because it already is.
What We Expect From You
As a Specialist in Account Health & Compliance at OES, you’re not in a support role—you are the front line of risk management. You are expected to know what triggers Amazon’s enforcement systems, how to prevent violations before they happen, and how to respond swiftly and effectively when account health is at stake. You’re someone who sees deeper than the alerts—you connect data, behavior, and Amazon policy to protect the entire operation. Your judgment under pressure is critical: one call from you can save a store or sink it further. This role is given to people who can act decisively, own the outcome, and adapt to Amazon’s changing enforcement landscape.
You don’t just file appeals—you know how to build sustainable, compliant workflows in arbitrage models. That means you understand the fine lines between risk and profitability, and you hold firm to enforcement standards—even when it’s uncomfortable. You must be able to communicate clearly to both operators and VAs, enforcing accountability, precision, and documentation across the team. If there’s a gap in the compliance process, it’s your responsibility to close it. At this level, discipline and foresight aren’t preferences—they’re requirements.
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$500 – $1,200
OES salary standards reflect real market benchmarks, tier and experience level, ensuring fair pay for VAs and realistic expectations for clients.
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