Agencies need more than just VAs — they need reliable execution at scale. These FAQs answer what real agency partners ask us before building or scaling with OES.
If you run an agency and you’re done gambling with unreliable hires, chasing missed deadlines, or settling for VAs who look great on paper but crumble in execution — you’re in the right place.
OES was built for performance-obsessed agencies who serve clients that actually expect results. Whether you're a lean team trying to scale fast, or managing dozens of accounts across platforms, we help you plug in fully trained, eCommerce-fluent VAs who don’t just show up — they deliver.
No fluff. No filler. Just certified professionals who’ve proven they can execute — before they ever get near your clients.
Let’s talk about how to scale your agency the smart way.That’s exactly what we’re here for.
OES isn’t just a talent pool — it’s a performance pipeline. Whether you're onboarding your first VA or scaling a team across 10 client accounts, we make sure every person added to your roster is trained, tested, and ready to execute inside a real business environment.
No guessing. No hoping. Just certified VAs aligned with your systems, your standards, and your clients’ expectations.
Need a VA team that scales with your agency — not slows it down?
Yes — and more than that, you get confidence.
You run the show. You choose the workflows, SOPs, communication structure, and how deep your VAs integrate into your client operations. We don’t micromanage your team — we enable it. The only difference? You’re not starting from scratch. You’re starting with people who’ve already been vetted, trained, and certified for real-world work.
So you keep your control. We just remove the chaos.
Want control without the risk?
We know your name is on the line — and we treat it like our own.
Every OES-certified VA has gone through a hands-on, simulation-based certification process built for agency-level execution. No AI fakes. No scripted interviews. Just real skills, tested under pressure.
And it doesn’t stop at hiring. We help you monitor, support, and scale your VA team — so your clients get consistency, competence, and results you can stand behind.
Want to protect your brand with talent that delivers?Most agencies waste time sifting through freelance platforms, chasing resumes that look good — but rarely deliver. Or worse, they burn months trying to build their own talent pipeline, only to realize the best candidates were never in it.
OES isn’t a job board. And we’re not a gamble. We’re your pre-built, battle-tested advantage.
Every VA in our system has been vetted beyond what most agencies even attempt. We don’t just check boxes — we crush them. Real assessments. Real scenarios. Real skills. So when you hire from OES, you’re not “hoping” they’re good. You know they are.
Want to skip the fluff and scale with confidence?
Most clients are matched within 5 to 10 business days, depending on how specific the role is and VA availability.
You’ll only see pre-vetted, certified candidates aligned with your needs — no endless interviews, no guesswork.
Because our VAs are trained and client-ready, onboarding can begin as soon as you choose your match.
Want to know how fast we can match you? Let us know what you need — we’ll take it from there.
Absolutely — within reason.
At OES, every VA has a rate range based on their tier, skills, and role complexity. You’re free to negotiate within that band. No guessing. No price games. Just transparent, fair compensation that respects the VA’s value and works for your business.
If you’re used to bidding wars and rock-bottom offers, this might feel different — because it is. We don’t let great talent get lowballed, and we don’t inflate rates just because you’re an agency. Everyone stays honest. Everyone wins.
Want to see tier-based ranges for different roles?
We don’t make excuses — we make it right.
If a VA doesn’t meet the mark, we don’t just shrug. We step in. Whether it’s retraining, replacing, or resolving — OES gives you a structured path to protect your reputation and your client’s experience.
Because in agency work, one weak link can cost you the whole chain. We won’t let that happen.
Want a partner that actually backs you up?
Of course — and we encourage it.
OES VAs are trained to adapt fast, follow structure, and align with the systems that already work for you. Whether you’ve got a full SOP library or just a way you like things done, we’ll make sure your VAs follow through with precision.
This isn’t a plug-and-play talent pool — it’s a high-performance bench that molds to your agency’s exact way of working. Your methods. Your tools. Your standards.
Want to see how our VAs adapt to agency environments?
No long-term lock-ins. No sneaky fine print.
You can start with just one VA, for one client, for one project — and grow from there. We designed OES to be flexible, scalable, and built around real needs, not rigid contracts.
Whether you’re testing the waters or scaling a large client base, we make it easy to move at your pace — while keeping everything legit, secure, and aligned.
Want to explore a flexible setup that fits your agency?
Yes. You stay in control of the client relationship — we just power your backend.
Whether you want VAs to operate as silent partners or fully branded team members under your agency, we support your structure. No forced co-branding. No interference.
Your clients see your brand. Your team runs your way. We just make sure the talent behind the scenes is certified, reliable, and ready to deliver.
Want to build a branded VA team without the hiring hassle?
Every VA you hire through OES comes with a one-time placement fee, based on their tier — Generalist, Specialist, or Strategist. That part stays consistent. What changes is the level of support and savings you unlock when OES becomes your primary sourcing partner.
As a Prime Member agency, you get exclusive placement fee discounts — no matter how many VAs you onboard. That’s our way of rewarding long-term alignment.
But let’s be clear: VA rates are non-negotiable below OES-approved ranges. We protect the integrity of our talent by making sure every certified VA is paid fairly, based on their track and tier. You’ll always see what’s included — no undercutting, no games.
Want to explore Prime Member perks?
Absolutely — that’s what we’re built for.
Whether you're onboarding 1 VA or 25 across multiple client accounts, OES is designed to scale with you — without compromising on quality, readiness, or performance.
We’re not a resume dump or temp-hire shortcut. We certify every VA ourselves, so you’re not gambling with unknowns. And if your agency needs structured onboarding, phased rollout plans, or long-term resource mapping — we don’t flinch. We adapt.
Want a reliable partner that grows when you grow?
Absolutely — if you're looking for a true growth partner, not just a VA directory.
At OES, we don’t stop at just sourcing talent. We support agencies with strategic oversight, role roadmapping, and team optimization. Whether you're juggling multiple client accounts or building service offerings from scratch, we help you align the right certified talent to the right roles — and set up systems that scale.
This isn’t just about plugging people in. It’s about ensuring they perform, align, and grow with you.
Want a strategic edge for your agency?Yes — and if you’re serious about growth, you should.
OES isn’t built for one-off hires. We’re built for agencies that want to scale sustainably with a reliable stream of certified, performance-tested talent. Whether you need one VA today or a full bench next quarter, we help you forecast needs, plan roles, and pre-train candidates to match your growth cycles.
The best agencies don’t scramble — they pipeline. And we’re here to make that possible.
Ready to future-proof your talent strategy?
Choosing the right VA is a big move. These FAQs cover what clients ask us most — No vague promises. Just straight answers to your biggest questions about hiring with OES.
That’s exactly why we’re here.
OES doesn’t expect you to figure it out alone. In your free consultation, we’ll help clarify whether you need a Generalist, Specialist, or Strategist — and for which areas (admin, PPC, customer service, operations, or growth).
We map your goals to the right VA type and tier, then recommend only those who are certified to deliver from day one.
Not sure where to start? We’ll walk you through it — no guesswork, just clarity.
That’s exactly what we’re built for.
At OES, we certify VAs based on platform-specific and tool-based tracks — whether it's major marketplaces, marketing tools, CRM systems, or workflow software. From mainstream platforms to niche tools, we match you only with certified VAs who meet your exact requirements.
Need something specialized? We’ll find the right fit — or train one — so you never have to compromise on expertise.
Want to know if we cover your tools? Tell us what you're using and we'll take care of the rest
OES sets a pre-defined salary range for each role based on tier, complexity, and market benchmarks.
Clients cannot offer below the minimum rate — protecting VA welfare
VAs cannot demand beyond the maximum — protecting client expectations
You and your VA can negotiate freely within the approved range before finalizing the contract.
Curious about price range for the role you need?
Let’s walk you through what’s standard — and what’s flexible
Yes — OES charges a one-time placement fee when you hire a certified VA through our platform. But this isn’t just a referral — it covers everything needed to ensure your VA is fully vetted, certified, and ready to deliver.
You’re not just paying to hire — you’re investing in quality, performance, and peace of mind.
There are no recurring charges on your end, and the fee is always disclosed upfront based on the role and tier.
Want to know what’s included and why it’s worth it? We’ll break it down — clearly and confidentially..
Most clients are matched within 5 to 10 business days, depending on how specific the role is and VA availability.
You’ll only see pre-vetted, certified candidates aligned with your needs — no endless interviews, no guesswork.
Because our VAs are trained and client-ready, onboarding can begin as soon as you choose your match.
Want to know how fast we can match you? Let us know what you need — we’ll take it from there.
That’s never the end of the line.
If we don’t have someone certified for your role right now, we’ll source and certify a VA specifically for your needs — at no extra cost.
You’re not limited to who’s available today. You’re backed by a talent engine that adapts to your business.
Need a role that’s hard to fill? We’ll make it happen — let’s talk.
Absolutely.
OES arranges a structured intro call with your shortlisted VA so you can confirm alignment before moving forward — no guesswork, no surprises.
You’ll already have a full profile before the call, including their skills, certifications, tools, availability, and our internal assessment — so the conversation stays focused and productive.
Curious what that intro call looks like? We’ll walk you through it when you’re ready.
Absolutely.
Whether you need one VA or an entire team, OES is built to support solo founders and scaling brands alike. We’ll help you structure the right setup — across roles like customer service, product research, PPC, creative, or operations — all with certified, pre-vetted talent.
Planning to hire more than one?
We’ll guide you through it — and yes, there are cost efficiencies when you scale.
Yes — OES supports Full-Time, Part-Time, and Gig-based hires.
You tell us the job type, and we’ll match you with certified VAs who are available and ready for that exact setup — no overcommitments, no misalignment.
Even for short-term projects, we use a structured framework to lock in deliverables, deadlines, and fixed rates — so you stay protected and on track.
Need flexible support? We’ll help you find the right fit, at the right commitment level.
You have full control over what your VA does, when they work, and how you communicate — all defined by you during onboarding.
From daily deliverables to time zone preferences and check-in routines, your VA follows your lead.
Prefer a more hands-off approach? We also offer managed services if you’d like operational support built in.
We take fit and performance seriously — and we don’t leave you hanging.
If a certified VA doesn’t meet expectations early on, we’ll step in to assess and resolve the issue. Whether it’s coaching, role clarification, or a replacement, our team is here to make it right.
You’re not alone in managing performance — we’ve got your back.
No — all payments are processed securely through the OES platform.
This protects both you and your VA, ensuring security, reliability, and full traceability. A minimal platform fee is applied to support the system — built to give you peace of mind and confidence in every engagement.
Curious how the payment setup works for you and your VA? We’ll walk you through it, step by step.Absolutely. While most clients manage their VAs directly, we also offer optional ongoing support plans — from performance reviews to light-touch management or full-service ops support.
Want to stay supported as you scale?
