Role Overview
The true purpose of this role is to protect the client’s Amazon business from compliance failures, policy violations, account suspensions, and legal threats. Clients hire you to manage risk proactively—because when account health breaks, everything else stops. You aren’t just here to fix issues when they happen. You’re here to prevent them from ever reaching the seller’s inbox, dashboard, or doorstep.
This is not a general VA role with a compliance task list. It’s not just sending appeals or checking dashboards. Clients expect limited exposure to risk and zero preventable incidents. That means your judgment, instincts, and accuracy must be exact, especially with restricted products, seller performance metrics, intellectual property, and regional regulations. When this role is done right, the account stays live, sales stay uninterrupted, and the client works with confidence—because they trust the foundation you’re guarding.
The stakes are everything. One wrongful listing, one late appeal, or one failed report can get a profitable product—or the entire account—shut down. Every mistake costs real revenue, damages brand trust, and wastes weeks of recovery time. On the other hand, when you’re sharp, clients can scale without fear. Account Health & Compliance done right means a business that stays safe while it grows. That’s why clients depend on this role—and why there’s zero room for casual effort.
Standards You Must Meet
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You keep the account off Amazon’s radar — no surprise warnings, sudden suspensions, or missed chances to appeal.
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Accuracy is non-negotiable — clients expect every claim, ASIN restriction, and compliance flag to be handled with zero errors.
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You catch problems before they escalate, not after — preventable issues should never show up on the dashboard.
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Every restricted product is properly vetted and every listing is compliant on Day 1 — there is no “fix later” in this role.
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Appeals are fast, correct, and effective — the first submission should move the needle or buy time, not waste it.
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Seller performance metrics (like late shipments, negative feedback, A-to-Z claims) stay consistently green under your watch.
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Clients trust you to know marketplace policies better than they do — confusion or outdated knowledge damages that trust fast.
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If a product, partner, or strategy poses a compliance risk, you flag it before it becomes a threat — radio silence is failure.
What You’ll Be Doing
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Monitor account health and notification feeds daily to detect compliance risks before they escalate.
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Audit new product listings against Amazon policies, compliance checklists, and regional restrictions prior to launch.
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Draft and submit appeal cases with the correct format, supporting evidence, and policy context within Amazon’s resolution windows.
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Identify and review high-risk keywords, claims, or categories before they trigger suppression or enforcement actions.
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Track seller performance metrics weekly, responding quickly to root causes behind negative shifts or thresholds.
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Investigate negative reviews, returns, or buyer claims with full traceability to prevent repeat occurrences.
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Flag non-compliant suppliers, faulty documentation, or improper claims that could lead to warnings or ASIN takedowns.
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Stay current on policy and enforcement changes, updating client SOPs or workflows when rules shift across marketplaces.
What You’ll Hand Over
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A weekly Account Health Summary showing key risk areas, warning flags, and corrective actions taken across all ASINs.
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A validated Compliance Audit Checklist for each new product launch, covering restricted claims, documentation, and listing approvals.
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A Case Log Tracker with dates, appeal content, and resolution status for every Amazon support interaction or escalation.
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A Monthly Performance Metrics Report highlighting key KPIs like feedback rate, return reasons, and shipment metrics — with trend insights.
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A Preemptive Risk Alert for any listing, product, or supplier that poses a future compliance violation — flagged with recommendations.
Tools You’ll Need to Use
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Amazon Seller Central — Primary hub for managing account health, performance notifications, and policy compliance actions.
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Amazon Brand Registry — Essential for protecting intellectual property and managing brand-level violations or infringements.
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Jungle Scout or Helium 10 — Used for listing audits, compliance flag detection, and maintaining listing integrity across SKUs.
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Amazon Case Log & Communication Center — Critical for tracking appeals, resolving suspensions, and following up with Amazon support.
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GS1 Database — Required for verifying barcode authenticity and avoiding listing suppression from invalid UPCs.
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Sellerboard or InventoryLab — Helps monitor return rates, chargebacks, and other metrics tied to account health performance.
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Google Workspace (Docs, Sheets, Gmail) — Standard for documentation, audit tracking, and correspondence with internal and external teams.
Why Work Smarter
Tools like Zapier, Make, and n8n are no longer optional points of interest; they’re becoming operational defaults. While technical expertise in these platforms isn’t yet a hard requirement, awareness and willingness to learn them is already an unspoken expectation. Clients are increasingly looking for VAs who can optimize workflows, not just complete checklists.
At OES, we set this as the standard because the market already demands it. Automation-aware VAs protect client budgets and position themselves for long-term relevance. Those who ignore it won’t keep up.
Why Your Work Matters
In Amazon + Private Label, compliance is not a background task—it’s the front line of business continuity. One missed flag, one incorrect claim, or one delayed appeal can suspend listings, pause revenue, or risk the entire account. The cost isn’t just downtime—it’s lost ranking, damaged brand trust, and weeks of cleanup that never had to happen. Clients don’t hire you to react; they hire you to make sure none of that reaches their doorstep in the first place.
This role is mission-critical because even high-performing brands can fall overnight if the wrong detail slips through. Great listings and strong ads mean nothing if the ASIN gets blocked. That’s why clients don’t see this role as support—they see it as protection. Strong execution here means clean listings, low risk, and long-term scale. Done right, you don’t just prevent problems—you empower everything else to move faster, safer, and smarter.
What We Expect From You
As a Specialist in Account Health & Compliance at OES, you are the line of defense between our Amazon + Private Label clients and a suspended or failing store. You don’t wait for issues—you anticipate risk, investigate patterns, and know the difference between a one-time mistake and a systemic threat. You’ve mastered how Amazon applies (and enforces) its ever-changing policies, and you know how to get ahead of warnings before they become strikes. Clients and internal teams count on your judgment because it’s rooted in facts, precedent, and standards, not guesswork or panic. You understand that staying compliant isn’t just about avoiding trouble—it’s about protecting long-term profitability.
We’re looking for someone who takes full ownership of outcomes. You operate with maturity, diligence, and a clear understanding that compliance is not optional—it’s the foundation of account stability. When pressure hits, you don’t escalate emotion; you escalate solutions. You track evidence, deadlines, and appeal logic with precision, and you know how to balance internal accountability with external strategy. This is a high-trust, high-stakes role—OES puts Specialists like you on the front line because you’ve earned the responsibility.
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$525 – $1,500
OES salary standards reflect real market benchmarks, tier and experience level, ensuring fair pay for VAs and realistic expectations for clients.
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